What are the general terms for shipping and delivery at Drazzel - The Dry Fruits Hub?

The shipping and delivery terms are an integral part of Drazzel's Terms of Use. They apply to direct sales by the company, and users are responsible for providing a complete and accurate shipping address to ensure timely delivery.

To whom does the shipping and delivery policy apply?

This policy applies to all users of the Drazzel website who initiate a purchase request. By using the website, users agree to the terms outlined in the policy and are encouraged to review it along with the general Terms and Conditions.

What is the timeframe for shipment and delivery of products at Drazzel?

Products are dispatched within 24 hours of receiving an order, excluding public holidays or unforeseen circumstances. The estimated delivery time is 7-10 working days from the date of order placement. Users receive order details via email and SMS upon dispatch.

What are the shipping and delivery charges at Drazzel?

For orders with an invoice value up to ₹999, a shipping fee of ₹50 is charged. Orders above ₹999 qualify for free shipping. A COD fee of ₹50 applies to all orders, with COD not available for orders exceeding ₹2000. Prepaid orders receive an additional 3% discount, subject to terms.

Are there any restrictions on the place of delivery?

Drazzel ships products across India, excluding non-serviceable zones. Users are notified if their area is unserviceable during order placement.

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How are the products shipped and delivered?

Drazzel partners with third-party logistics providers to handle shipping and delivery. Users receive logistics partner details via email upon order processing. Multiple delivery attempts are made if users are unavailable; after unsuccessful attempts, the order may be cancelled, and refunds processed as per policy. Users can reschedule delivery before dispatch by contacting customer care.

What happens if there is a delay in delivery?

Delivery delays may occur due to Force Majeure events or unforeseeable circumstances. Users are informed of delays via email. Drazzel is not obligated to provide compensation for such delays.

How can users track their orders?

Upon order processing, users receive a unique tracking ID via email. This ID allows them to track the delivery status and estimated time. However, tracking accuracy may vary due to technical issues.

How can customers contact Drazzel for shipping and delivery-related queries?

For any shipping or delivery-related queries or grievances, customers can contact Drazzel's customer support via email at drazzeldryfruits@gmail.com or through their toll-free number at 9991992211.